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Terms and Conditions

Booking Terms and Conditions

  • The information on this Website is correct at the time of submission to the Website. It is your responsibility to ascertain whether an event has been cancelled or rescheduled. We will make all reasonable attempts to promptly notify purchasers of any such cancellation or rescheduled event but make no guarantees in this respect.
  • We reserve the right to refuse any ticket holder admission to (and/or eject such person from) an event.
  • You consent to photography of your participation in any event, as a member of the audience. We will endeavour to inform you prior to the commencement of the event if such recording is to take place.
  • We reserve the right to make adjustments and alter programmes at any time without notice.
  • Only holders of tickets purchased from this website, or our official ticket agencies, will be admitted to an event.
  • It is your responsibility to check your tickets as soon as they arrive with you as mistakes cannot always be rectified.
  • Save in respect of liability which cannot be limited by law, our liability to you pursuant to these booking conditions is limited to the face value of the ticket purchased.
  • These booking terms and conditions are governed by English law and subject to the non-exclusive jurisdiction of the courts of England and Wales.


Tickets must be paid for at the time of booking, tickets cannot be reserved.


Please note, as soon as payment is taken we are unable to offer refunds except in the event of a cancelled event. We reserve the right to substitute artists and alter the advertised programme without prior notice. This does not affect your statutory rights.

If an event is cancelled by us you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances

Personal arrangements, including travel, accommodation, subsistence or hospitality relating to the event which have been arranged by you are at your own risk.


Exchanges are strictly subject to availability and at our discretion.

The resale of Enchanted Parks tickets for profit or commercial gain will render them invalid. In exceptional circumstances we reserve the right to offer alternative time slots to those specified on the tickets.

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