To provide you with the best experience on this website, cookies are used. By using the site it's assumed that you're happy with our use of cookies. However, you can change your cookie settings at any time. More info on cookies.
Allow cookies

Accessibility and Relaxed Entry at Enchanted Parks

Additional Needs and Accessibility

Are there any issues to consider for people with disabilities gaining access to the event?

We are committed to ensuring that visitors with disabilities and additional needs are not prevented from enjoying our events because of access needs.

If an adult visitor has a disability and needs a carer in order to attend (or enjoy) an event, we provide a free place for the carer. Simply book the adult ticket online and email to request the free carers ticket to the same timeslot.

Disabled car parking facilities on site are accessible at the Joicey Road Entrance to Saltwell Park.

As all children require a paying adult to attend the event regardless of disability, carers tickets are not applicable for adults attending with their children.

Wheelchair users and people with reduced mobility should note that the route is approx. 1.25miles in length and does involve a steep upward and downward slope (approximately 1:10 in places). We would recommend that those accompanying wheelchair users are prepared to help navigate the wheelchair down and up the steep slopes particularly in the Dene.

Early Entry

There will be a limited number of ‘early entries’ into the park on some of the event nights for visitors for whom a ‘quieter’ experience of Enchanted Parks would be beneficial.

Please email for further details and to book. Due to the nature of the event we may be unable to accommodate all ‘early entry’ requests as we deliberately keep early entry groups small.

Queue Jump

On arrival at the Park there is often a queue to join to gain entry to the park. The queue is usually fairly fast flowing but if you, or members of your group are unable to or uncomfortable waiting in a queue, due to health reasons or additional needs in your group, we offer a “queue jump” system. Simply speak to a member of the box office team on arrival (or get in touch with us in advance of the event on ) and providing you have arrived at the time you have booked for we will place you at the head of the queue so your wait will be as minimal as possible.

Relaxed Dusk Entry on Saturday 8 December - now fully booked

*Our Dusk Entry is now fully booked. A limited number of early entry tickets are available each day at 4.15pm. If you and your family would benefit from a slightly earlier entry to Saltwell Park (4.15pm Tue 4 - Sun 9 December), please email as soon as possible.*

Following a well-received trial last year, a 4pm entry time into the park will be repeated on Saturday 8 December only. This is so that families and groups with members who may find that arriving and entering Enchanted Parks in total darkness an uncomfortable experience can arrive and begin their experience at dusk. Darkness will fall as you make your way around the park but we hope that arriving a little earlier will help visitors with particular sensory needs to acclimatize and enjoy the event.

This entry is strictly limited to a capacity of 60 and tickets are only available by emailing . Please enquire about the relaxed dusk entry when you email. With such limited numbers we are really keen that these tickets go to families and groups for whom the early entry will enhance their experience and allow families and groups to enjoy the event together.

Detailed Information in advance

We will produce a PDF of the route and description of the artworks (where possible we will include photos of the artworks) which will be available a week before the event. If having detailed information ahead of your visit is useful please email in November to request a copy is emailed to you when available.      

We endeavour to assist anyone with special requirements to attend and enjoy Enchanted Parks. If you have any queries about the suitability of the event for those with physical or additional needs please contact and we will be happy to answer any questions you may have.

Click to read the full Frequently Asked Questions

Be the first to know what's going on in NewcastleGateshead by signing up to our newsletter.

Other Websites

Winter Festival Logos