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Practical Information

Frequently Asked Questions

What is Enchanted Parks?

Enchanted Parks is a magical after-dark arts adventure, which sees Gateshead’s famous Victorian park, Saltwell Park, brought to life with visual arts, performance, installation and interactive works in an event for the whole family. Visitors walk around a route that is just over 1 mile. It takes about an hour and 30minutes (including a refreshment stop).

When is the event?

Enchanted Parks takes place on the evenings of Tuesday 4, Wednesday 5, Thursday 6, Friday 7, Saturday 8 and Sunday 9 December 2018.

Tickets are valid for entry in 15 minute intervals, from 4.15pm until the last admission to the park at 8.30pm.  

Where is the Event?

Enchanted Parks takes place at Saltwell Park in Gateshead (NE9 5AX). The event will be signposted from the A167, Durham Road (North & South).

Entrance to Enchanted Parks is via the entrance to the park through Joicey Road car park only.

How do I get a ticket?

Tickets can be purchased via the Enchanted Parks website www.EnchantedParks.com from 9am on Monday 1 October.

Tickets are priced at £9 for adults (plus 50p booking fee) and £4.50 for children under 16. Children aged 3 and under go FREE but still require a ticket so we can monitor numbers at the event.

From Tuesday 2 October, a limited number of tickets for all event days (entry time 5.45pm) are available to purchase in person from Gateshead Library Reception. Gateshead Library cannot sell tickets over the phone and tickets cannot be reserved.

Gateshead Library will be open to buy tickets from Tuesday 2 October (Library open times are 9am-7pm, Mon, Tues, Thurs & Fri, 9am-5pm Wed, and 9am-1pm Sat). Gateshead Library can accept cash or cards. 

Please note that tickets will not be available to purchase from Saltwell Towers this year.

There will also be tickets available for early entry and a relaxed dusk entry for those with additional needs requirements as well as queue jump tickets. Please see the Additional Needs / Accessibility section. 

Group bookings

You can book a total of 20 tickets in a single transaction when booking online, if you would like to book for a larger number of tickets, please complete your booking across two transactions as group booking requests via email cannot be guaranteed due to the limited availability of tickets. 

Will it be the same as in previous years?

Are the artworks different each year?

Yes, each year we mainly commission new artworks alongside some existing ones that haven’t featured at Enchanted Parks before. There may be very rare occasions where an artwork that has previously featured at Enchanted Parks is repeated, but only if this fits the narrative of the event.  This year the theme is The House of Lost and Found which will be reflected through the artwork and commissions you will discover as you walk around Saltwell Park.


Ticket Information

You have been issued a ticket for a 15 minute slot e.g. a 5.00pm ticket is for 5.00pm – 5.15pm. Please try to arrive as near to your entry time as possible as that helps us to ensure that everyone enters the park at approximately the right time and keep queuing to a minimum. If you arrive too early you may have to wait until your time slot starts.

I’ve booked my ticket online but have not received my confirmation email / e ticket.

On occasion some email accounts may bounce emails from unknown sources into your SPAM folder rather than allow them directly into your main inbox. If you have purchased your ticket online but not received your confirmation or your ticket within a few minutes please check your SPAM folder first of all.

If your ticket is not in your SPAM folder please email tickets@ngi.org.uk with details of your booking (your name and the date and timeslot you have booked for – or if you have received your confirmation but not your ticket please forward your confirmation to us). We will resend your ticket within 48hours of receiving your enquiry (but usually much sooner).

Can I buy tickets on the gate?

No. All tickets for Enchanted Parks are sold in advance of the event. There will be no onsite sales box office at the gate. Please note Enchanted Parks is a very popular event, and timeslots sell out quickly.

Can I return or exchange my ticket if I am unable to attend the slot I have booked for?

We regret that no refunds or exchanges can be given under any circumstances unless the event is cancelled due to unforeseen circumstances. Please ensure you book your timeslot accordingly.

Why is there a booking fee?

The booking fee charged contributes to the cost of running the NewcastleGateshead ticket box office. This includes investment into ticketing technology, hardware, website hosting and maintenance, staffing costs and other associated costs.

How will I recognise the payment on my bank statements?

Enchanted Parks ticket payment will appear on your bank statement as NGI Ltd


Additional Needs and Accessibility

We are committed to ensuring that visitors with disabilities and additional needs are not prevented from enjoying our events because of access needs. Read all the details on our Accessibility pages  where you will also find information on how to book Relaxed Dusk Early Entry tickets on Saturday 8 December at 4pm.


Further Information

Is the event suitable for children?

Yes, however, an adult must accompany children and young adults under the age of 16. Tickets for Enchanted Parks are free for children aged 3 and under, but they must have a ticket booked for them in order to attend the event, please note that bikes or scooters will not be allowed into Enchanted Parks.

Can I bring my dog?

NO DOGS ALLOWED IN TO ENCHANTED PARKS. There are flame and light effects and large numbers of people which make it unsuitable for even the best behaved dog. Assistance dogs will be accommodated.  

When can I enter the Park?

Your ticket is valid for the entry time you have chosen; please ensure you arrive promptly, if you arrive too early for the time booked for, you may be asked to wait until the time stated on your ticket(s).

What if I arrive late for my slot?

If, due to unforeseen circumstances, you arrive late for your entry slot we will endeavour to allow you entry to the event in a later slot, however this is not guaranteed.

Please note that last entry to the park is 8:45pm, if you arrive after this time we reserve the right to refuse entry. The final timeslot has a strict curfew due to the shutdown of event operations, please aim to arrive at 8.30pm if you have booked for this final entry slot.

How do I find my way around the Park?

The route around the park is marked with special lighting to direct you along your way. There will also be marshals in place to assist you. Please do not stray from the main pathways which will be clearly marked and ensure that children and vulnerable adults in your party comply with these directions.

What should I wear?

Enchanted Parks is an outdoor event designed to go ahead in any weather, so please dress accordingly – we suggest lots of layers, scarves and gloves! Although the park is lit, there will be areas that are dark and paths may be uneven under foot so sturdy footwear is also advisable.

How long does the experience last?

It is anticipated that it will take around one hour 30 minutes to see all the installations by following the Enchanted Parks route. There isn't a time limit for you staying in the Park - take your time and enjoy the event at your own pace. 

What public facilities will be available in Saltwell Park for the event?

Saltwell Towers Café will be open and serving hot and cold refreshments. There are public toilets including disabled toilets and first aid facilities.

Can I use my camera or video equipment?

Yes, although recording of images and filming for commercial reasons is strictly prohibited without prior consent from the event organisers, please email EnchantedParks@ngi.org.uk for more information.

What if it is raining, windy or cold?

The event is designed to go ahead in all reasonable weather. We recommend that ticket-holders dress appropriately with warm clothing and suitable footwear.

If we do have to cancel the event, ticket holders will be contacted via email supplied at point of booking and, announcements will be made via www.EnchantedParks.com, www.NewcastleGateshead.com and www.gateshead.gov.uk, via Facebook and Twitter as well as in local press.

If you have any concerns about the weather on the night that your ticket is valid please check the website in the first instance.

Contact Us

For more information about the event please email us at Enchanted Parks  or call 0191 440 5747. Please note the telephone line is only open during office hours Monday - Friday, 9am - 5pm.


Travel Information

Entry to Enchanted Parks is via Joicey Road car park.

Public Transport

We would like to encourage Enchanted Parks visitors to use public transport to get to the event. Buses:
 
Go North East services from Newcastle city centre No: 1 and 21 for Saltwell Park stop at Durham Road near to the Joicey Road junction and are approximately 5 minutes walk to the entrance at Joicey Road.
 
Go North East service 28A stops at Saltwell Road South near to the junction with East Park Road, which is approximately 5 minutes walk to the entrance at Joicey Road
 
Go North East Bus No.53 or 54 from Newcastle or Gateshead Interchange. No.53 stops on Brinkburn Avenue. No.54 stops on Saltwell View which runs along the Park’s northern boundary. Both stops are around a 10 minute walk to the entrance at Joicey Road.
 
For Go North East bus information, see http://www.gonortheast.co.uk/.
 
For further public transport advice go to www.nexus.org.uk or call Traveline on 0871 200 2233.

How do I get to the event by car?

Parking is extremely limited and is not guaranteed.
 
If you do decide to bring your car and are using sat nav, follow postcode NE9 5AT, to Joicey Road. Please note there will be extremely limited parking available and priority will be given to Blue Badge Holders. Parking is free of charge for Blue Badge Holders, other vehicles which will be charged at £5 per car, PLEASE NOTE THAT PARKING IS CASH ONLY.

Please be mindful and considerate of local residents when parking.

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