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RECAP: Small Hotel of The year award

1st October 2015

Categories: NETA - news

Award: Small Hotel of The year

Winner: Langley Castle

 ‘Langley castle is no ordinary Castle Hotel... It is an experience and an inspiration’.

This 14th Century fortified castle nestling in the Northumbrian valley of the South Tyne is ideal for business and leisure visits alike. Its extensive, historical look will take you back in time providing an insight of the heritage that no other hotel will. 

With its magnificent first impression guest expectations are also high. Therefore, Langley strives for the best, especially in regards to customer service. To prove that each guest room is individual and unique all with private facilities, many with four-poster beds and feature bathrooms. On the top of that hotel prides itself with amazing restaurant where local produce, seasonal fish and local game are all specialities with fine wines to compliment the innovative cuisine.

The venue also provides perfect settings for castle weddings, Receptions, Private Functions, Exclusive Use, Exceptional Dining or just a Weekend Getaway in Northumberland. Therefore, there’s something for everyone to enjoy.

Its high commitment to excellence was greatly honoured with Small Hotel of the year Award at last year’s North East Tourism Awards. We’ve asked them few questions in regards to the win and the overall experience.

Why did you enter the North East England Tourism Awards 2014? 

A part of our best practice to assist the castle in offering the highest standards of accommodation, hospitality, food and service – the whole process of entering the awards forces you to look very closely at your business and assess each area – this identifies areas of strength and also weakness- these areas can then be worked on and enhanced as required.

What did it feel like to win? 

It was very gratifying to win – firstly it was recognition that the activities and the direction of the castle were appropriate and secondly recognition of all the hard work and contribution by all the members of staff and management

What impact has it had on your business? 

Perception from the public is huge and an award of this type helps to reinforce their belief in the quality of the castle and everything it stands for.

In your opinion, how important are the North East England Tourism Awards? 

The Tourism Awards are hugely important to the Individual businesses but also to the region as a whole – this is a celebration of all that is good in the North East 

Why do you think other businesses should apply?

To be a part of the overall drive to achieve the highest levels of standards of service and best practice in the relevant fields is not only goof for the business concerned but helps to raise the profile of the region as a whole.

Will you entering again this year? 

We have chosen not to enter this year as we have certain developments that are currently taking place but not completed- when we have achieved those goals we will re-enter next year.

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