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Useful Contacts

Contact Us

For general enquiries, tourist information or if you have a question not answered by our Frequently Asked Questions, please email info@ngi.org.uk.

If you would like to submit your event for listing consideration in our What's On pages, please fill out the events submission form or email events@ngi.org.uk.

Any questions about tickets to an event ran by NewcastleGateshead Initiative (e.g. Enchanted Parks or guided tours) please email tickets@ngi.org.uk.

For events at specific venues, please contact the venue directly.

Transport Contact Information

Contact number Website
Virgin Trains East Coast +44 (0)3457 225 333 Visit website
National Rail enquiries +44 (0)8457 484 950 Visit website
Local transport information (bus, metro) +44 (0)871 200 2233 Visit website
Traveline (bus, metro) Textphone number +44 (0)870 241 2216
Nexus Metro Customer Services +44 (0)191 203 3199 Visit website
Megabus general enquiries +44 (0)141 352 4444 Visit website
Newcastle International Airport customer information +44 (0)871 882 1121 Visit website
Newcastle International Airport Long Stay Car Parking +44 (0)191 214 4341 Visit website
Airport Taxis +44 (0)191 214 6969 Visit website
Coach Parking Newcastle City Council's Parking Department +44 (0)191 261 4503 Visit website
Coach Parking Gateshead Council Parking Department +44 (0)191 433 3155 Visit website
DFDS Customer Services for ferry travel +44 (0)871 522 9955 Visit website

Tourist Information

Contact Website
NewcastleGateshead info@ngi.org.uk Visit website
Visit Durham +44 (0)3000 262626 Visit website
Visit Northumberland +44 (0)1670 622152 Visit website
Hadrian’s Wall Visit website
See It Do It Sunderland
(including Roker, Seaburn and Washington)
+44 (0)191 520 5550 Visit website
North Tyneside
(including Tynemouth, North Shields,Whitley Bay and Wallsend)
+44 (0)191 200 5895 Visit website
South Tyneside
(including South Shields)
+44 (0)191 424 7788 Visit website

General Enquiries

Contact Website
Great North Run info@greatrun.org Visit website
Gateshead Council enquiries
(Parking, libraries, parks)
+44 (0)191 433 3000 Visit website
Newcastle car parking enquiries
(includes coach park, park & ride, multi-storeys)
+44 (0)191 278 7878 Visit website
Newcastle Market enquiries
(Both customer and stallholder enquiries)
+44 (0)191 211 5512 Visit website
Complaints to Newcastle City Council Complaints Officer +44 (0)191 278 7878
(Ask for ‘Complaints’)
Email Complaints
Newcastle University general enquiries +44 (0) 191 208 6000 Visit website
Northumbria University general enquiries +44 (0)191 232 6002 Visit website

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