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Accessibility for visitors to NewcastleGateshead with additional requirements

NewcastleGateshead is widely accessible to everyone from wheelchair users and people with mobility scooters to those with pushchairs or mobility issues, hearing or visual impairment or additional accessibility requirements. Whether you're visiting for the day or planning a weekend away, you're guaranteed to have a great time and we promise you'll receive a world-famous Geordie welcome.

When you take a short break the last thing you should be thinking about is how to get around. That’s why we’ve teamed up with VisitEngland to produce a free NewcastleGateshead travel guide to accessible attractions and accommodation in NewcastleGateshead. Browse the full Disabled Access Guide for NewcastleGateshead Visitor Information.

Accessible accommodation

If you’re looking for accessible accommodation in NewcastleGateshead, you can feel reassured that there are a number of great places to stay which will cater for your needs. Hilton Newcastle Gateshead, Euro Hostel Newcastle and Jurys Inn Newcastle Gateshead all participate in the National Accessible Scheme (NAS); the only scheme that rates the accessibility of visitor accommodation throughout England.

The Hilton Newcastle Gateshead also offer twelve accessible rooms, made up of nine Standard and three Executive Guest Rooms. All accessible rooms have vibrating pillows and disabled guests can tailor a Personal Emergency Evacuation Plan. All of the facilities at the Hilton Newcastle Gateshead are access friendly and include accessible parking bays, lifts and a hoist for the swimming pool.

Accessibility in NewcastleGateshead | Public Transport

NewcastleGateshead has a great public transport system which quickly connect Newcastle International Airport, the city centre, Gateshead town centre and the coast. Our transport partners are committed to making travel as easy as possible for you.

Disabled Access to the Metro

You can find out more about travelling on the Metro website where you can also download your copy of the Metro Access Guide.

Bus Accessibility

Go North East and QuayLink bus services provide 100% easy access on their main services through low floor and ramp access and an easy access wheelchair guarantee. Find out more information about accessibility, using concessionary passes, taking pushchairs and buggies onto the bus and much more by visiting the Go North East website and searching "easy access."

Taxi Services for Mobility Issues

If you need to book a taxi, Noda Taxis and Blue Line Taxis both provide a range of taxis to accommodate all access needs including vehicles with wheelchair ramps. It is advisable to book in advance to avoid disappointment.

Train Accessibility

There is a taxi rank at the entrance to Newcastle Central Station to ease your arrival or onward travel. Visitors travelling to and from NewcastleGateshead can benefit from Virgin Trains' assisted travel services.

For more information, head to our guide on Getting Around Newcastle for further information.

Blue Badge Scheme car parking

Knowing where to park in advance, can really make a difference to your visit to NewcastleGateshead and your enjoyment! DisabledGo Newcastle can provide access information for car parks in Newcastle city centre. If you're visiting Newcastle, you can plan ahead with this A-Z of Blue Badge parking spaces. Gateshead Council also provide clear information about where to park with your Blue Badge in Gateshead.

Use our Loos Scheme

Take away the stress of uncertainty when you visit NewcastleGateshead with a quick glance at which venues participate in the Use our Loos Scheme. Don't forget, free accessible public toilets are available in Newcastle and Gateshead wherever you see this logo:

Life Science Centre intu Eldon Square Laing Art Gallery
Local libraries
both Newcastle and Gateshead
Costa Coffee
(Northumberland Street)
MacDonalds
(Northumberland Street)
Fenwick Grainger Market Marks & Spencer
Discovery Museum Great North Museum: Hancock Newcastle Civic Centre
Eldon Gardens Shopping Centre John Lewis The Gate
Sage Gateshead BALTIC Centre for Contemporary Art Tesco Extra Trinity Square

You can find information on public toilets for the wider North East and the rest of Great Britain on the Great British Public Toilet Map website.

Accessible Attractions and Accessible Things to Do

DisabledGo Newcastle provides access information for over 500 venues across Newcastle city centre. For more information and ideas on attractions and days out in NewcastleGateshead, visit our section on Things to Do. Many of the cultural venues in NewcastleGateshead such as Life Science Centre hold the Equality Standard Gold Award and provide excellent accessibility for a wide range of requirements as well as hosting fully inclusive events and tailored programming.

  • Sage Gateshead has extensive accessibility facilities which include level access throughout and monitored light levels to assist those with visual impairment.
  • BALTIC Centre for Contemporary Art is fully accessible and offers walking stick stools, mobility scooters, large print information and subtitles on selected BALTIC films.
  • Seven Stories, The National Centre for Children's Books offer monthly Early Bird Openings for visitors with an autistic spectrum condition, Sensory Story times and relaxed performances.
  • Tyneside Cinema is recognised as a Dementia Friendly Cinema offering monthly, daytime film screenings for people with dementia and their families and carers.
  • Theatre Royal, Newcastle is committed to making their programme as accessible to deaf, blind and partially sighted audiences as well as hosting regular assisted and relaxed performances for audiences with an Autistic Spectrum Condition, learning disability or sensory and communication disorders.

Euan's Guide is a national review website which aims to remove uncertainty about the accessibility of hundreds of venues across the UK. Plan ahead and find valuable recommendations and practical reviews of many NewcastleGateshead venues on the website.

Disabled Access when Shopping

NewcastleGateshead is a shoppers’ paradise. Our two main shopping centres - intu Metrocentre and intu Eldon Square benefit from good disabled access throughout including main entrances accessed from street level, wheelchair accessible lifts and a full Shopmobility scheme which runs throughout intu Eldon Square and Newcastle city centre and at intu Metrocentre.

intu Eldon Square has a number of wheelchairs available to hire free of charge from the Customer Services Desk and the centre is fitted with induction loops. Assistance dogs are also very welcome.

intu Metrocentre offers electric scooters, wheelchairs and assisted changing facilities. Wheelchair hire is free of charge and scooter hire for non-members is just £4.00. Families in need of a pushchair can also hire one for free from the Customer Services Desks. There is a Changing Places facility with track hoist, shower and Lima lift toilet located on the Upper Red Mall near Debenhams.

Both intu Eldon Square and intu Metrocentre are committed to supporting people with autism spectrum conditions, sensory or additional needs who may find accessing a busy shopping centre daunting. Shoppers who require additional support can download resources including an Autism Friendly Visual Guide and Autism Friendly Detailed Guide from the respective websites.

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