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FAQ's

Whoever you are and whatever type of event you’re planning, make sure NewcastleGateshead Convention Bureau is your first port of call. Our advice is unbiased and all our services are free of charge.

To help you make the most of our website we have rounded up and answered some of our most regularly asked questions:

I don’t know anything about NewcastleGateshead, how do I find a venue?

To find your ideal venue in NewcastleGateshead, all you have to do is contact NewcastleGateshead Convention Bureau on +44 (0)191 440 5757.

If you can let us know what you’re looking for, including dates, approximate delegate numbers, accommodation requirements and any preferences you may have, we can do the rest. It really is that simple.

What is NewcastleGateshead Convention Bureau?

Our convention bureau is a team of dedicated and experienced individuals here to assist conference and event organisers, and help them to bring their event to NewcastleGateshead and the surrounding region.

How much does the service cost?

Nothing! NewcastleGateshead Convention Bureau is a not-for-profit organisation that works with the local authorities from both Newcastle and Gateshead, as well as with over 80 private sector organisations across North East England.

Why is your service free?

Our aim is to create an economic impact and raise the profile of the region by helping you to bring your conference to NewcastleGateshead, and as such we offer a wide range of FREE services, including our unbiased advice and venue-finding service.

How can you add value to my conference?

Here at NewcastleGateshead Convention Bureau we work hard to try and help you make your event a success. As well as providing a first-class venue-finding service, we have also developed a range of products that you can take advantage of when you bring your conference to NewcastleGateshead:

  • Conference Travel Card:
    To help your delegates take advantage of our fantastic transport infrastructure we have developed an exclusive travel card which allows unlimited travel on our local Metro system and on board our city centre-based QuayLink buses.
  • Pocket Guide:
    Our official Pocket Guide is available free of charge to conference organisers bringing overnight visitors into the region for a meeting or event. It has all the information your delegates will need to make the most of their visit to the region, including details of attractions, shopping, galleries, museums, restaurants, bars and clubs, as well as maps and public transport information.
  • Visitor information desk:
    For larger conferences with out-of-region delegates, we can arrange for a staffed visitor information desk to be available at your chosen venue.
  • Accommodation booking service:
    Our free-of-charge online accommodation booking service is designed to save conference organisers time and energy as well as making it easy for you to keep track of where all your delegates are staying. We’ll check rates and availability at the most suitable accommodation providers and create a dedicated branded website for your event where delegates can book directly.
  • Image library:
    If you’re looking for images of NewcastleGateshead and the wider area, you can visit our online image library to search and download a wide selection of high-resolution, copyright-free photography.
  • Delegate welcome:
    We can arrange for a welcome service for your conference delegates at transport hubs including the airport or train station, or at your main hotel. Our volunteers will be able to provide local information and direct delegates to their hotels or the event venue.

For more information on any of these products or services, contact us on +44 (0)191 440 5757.

Do you help local event organisers?

The Convention Bureau operates a Conference Ambassador Programme to help North East

England-based academics and business leaders create competitive bids to attract national and international conferences to NewcastleGateshead. If you’re a member of a professional society or association and are interested in creating a bid, we have a number of ways in which we can assist you, FREE of any charge.

What help is available for venue-finding agents?

Through NewcastleGateshead Convention Bureau, you have access to over 100 venues across North East England as well as a range of supporting materials that will help you open your clients’ eyes to this uniquely-inspirational destination. Give us a call and we will be pleased to help with your requirements.

I am a journalist, how can I get more information on NewcastleGateshead?

NewcastleGateshead Convention Bureau’s PR team is on hand to provide a wealth of useful news stories, facts and figures, quotes and stunning imagery to help you develop and promote stories about NewcastleGateshead and the surrounding area. For more information click here or call +44 (0)191 440 5720.

Is NewcastleGateshead a good destination for association sector conferences?

As a city with two major universities, strong creative and digital, and offshore and marine industry sectors, and a reputation for worldclass medical research, NewcastleGateshead is a perfect destination for association-sector conferences. Whether it’s for a hundred or a thousand delegates, the city has a range of suitable venues, good-quality hotel and university accommodation, great transport links and a range of unique social event settings. The Convention Bureau will help you bring the whole package together.

Do you have venues outside NewcastleGateshead and /or in rural locations?

Yes. NewcastleGateshead Convention Bureau works with organisations from all over North East England to find you the perfect venue. From Northumberland and Durham to Sunderland and the coast, we represent a whole host of unique and rural venues including castles, country houses, Roman forts, sporting venues and one of the world’s largest tree houses!

What is your largest venue?

Metro Radio Arena is the largest flexible conference and events venue. It can seat 10,000 delegates theatre style in its auditorium. It has recently hosted Manufacturing and Engineering North East and the UNICEF UK Baby Friendly Initiative’s Annual Conference.

Sage Gateshead has a capacity for up to 1,700 delegates in its majestic Hall One and has hosted all three major political party conferences, as well as other high-profile events including the VisitEngland Awards for Excellence and Thinking Digital.

How many bedrooms are there in NewcastleGateshead?

Currently there are around 6,000 bedrooms in NewcastleGateshead, ranging from luxury hotels and apartments to budget accommodation and university halls of residence. Our ‘twin cities’ have undergone a massive redevelopment over the last 10 years, and this is still ongoing.

Where is NewcastleGateshead? How far apart are Newcastle and Gateshead?

Located in North East England, Newcastle (on the north bank of the River Tyne) and Gateshead (on the south bank) are joined by seven bridges and have been transformed into a single cultural and vibrant destination: NewcastleGateshead. On the Quayside, it takes about one minute to walk across the river via either the historic Swing Bridge, or the stunning Gateshead Millennium Bridge.

Does NewcastleGateshead have an airport?

Yes. NewcastleGateshead has all the access links you’d expect from a major European city including its own international airport. Newcastle International Airport is just over 20 minutes from the city centre by Metro, and has direct daily flights to Dubai, Amsterdam, New York, London and Paris amongst 80 destinations worldwide.

How long does it take to get to NewcastleGateshead from London?

NewcastleGateshead is easily accessible by air, rail, road and sea. It has excellent connections from most major cities in the UK, with London being less than three hours away by rail, and 1hr 10mins by air.

How safe is NewcastleGateshead?

NewcastleGateshead is a safe city to visit and visitors usually receive a warm welcome. As in all major European cities, however, it is recommended that you take the usual precautions to protect yourself and your personal belongings. When in the region, in the case of severe emergencies, dial 999 for police, fire, or ambulance, and for any other incidents, theft or assault, go to the nearest police station or contact Northumbria Police on 101.

What is the population?

The NewcastleGateshead conurbation is home to over 480,000 and is widely considered to be the capital of the North East, which has a total population of 2.6 million.

What is the weather like?

NewcastleGateshead is one of the driest cities in the UK. Average temperatures range from 12 to 19 degrees Celsius in the summer, 2 to 15 degrees Celsius in the spring and autumn, and from 1 to 7 degrees Celsius in the winter.

Is there a smoking ban in place?

On 1 July 2007, England introduced a new law to make virtually all enclosed public places and workplaces in England smoke free. Offices, restaurants, pubs, public transport, hotels, membership clubs and shopping malls are covered by the smoke free legislation.

What is the dialing code for international telephone calls to the UK?

The code to telephone the UK from outside the country is +44. If calling overseas from within the UK, you usually need to dial 00 followed by the country code.

Want to know more information?

If you’ve got a question that we haven’t answered here, give us a call on +44 (0)191 440 5757 or email us at conventionbureau@ngi.org.uk. Our friendly and experienced team is always here to help.

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