Practical Information

GREY’S MONUMENT OPENINGS - PRACTICAL INFORMATION FOR GUESTS

TICKET INFORMATION.

You have been issued a ticket for a 30-minute slot e.g. a 10:00 ticket is for 10:00 – 10:30. Please try to arrive as near to your entry time as possible as that helps us to ensure that everyone enters the Monument at the right time and keeps queuing to a minimum. If you arrive too early you will have to wait until your time slot starts. Please arrive at least 5 minutes before the time on your ticket to avoid disappointment.

I’VE BOOKED MY TICKET ONLINE BUT HAVE NOT RECEIVED MY CONFIRMATION EMAIL / E TICKET.

On occasion some email accounts may bounce emails from unknown sources into your SPAM folder rather than allow them directly into your main inbox. If you have purchased your ticket online but not received your confirmation or your ticket within a few minutes please check your SPAM folder first of all.

If your ticket is not in your SPAM folder please email tickets@ngi.org.uk with details of your booking (your name and the date and timeslot you have booked for – or if you have received your confirmation but not your ticket please forward your confirmation to us). We will resend your ticket within 48 hours of receiving your enquiry (but usually much sooner).

CAN I BUY TICKETS ON THE DOOR?

PLEASE NOTE GREYS MONUMENT VISITS ARE STRICTLY RESTRICTED TO A MAXIMUM OF 8 PEOPLE PER SLOT

Visits are usually sold out. If there are spare slots they will be sold on a first come first served basis.  To avoid disappointment it is best to book a slot in advance.

CAN I RETURN OR EXCHANGE MY TICKET IF I AM UNABLE TO ATTEND THE SLOT I HAVE BOOKED FOR?

We regret that no refunds or exchanges can be given under any circumstances unless the event is cancelled due to unforeseen circumstances. Please ensure you book your timeslot accordingly.

ARE THERE ANY ISSUES TO CONSIDER FOR PEOPLE WITH DISABILITIES GAINING ACCESS TO THE EVENT?

We operate on a not-for-profit basis, but we are committed to ensuring that visitors with disabilities are not prevented from enjoying our events because of access needs.

Because of the nature of Grey’s Monument it is not possible to offer wheelchair access.

There are 164 steps to climb and at some points the staircase is narrow and dark.

If you have breathing difficulties or a heart condition, please do not attempt this climb.

If you need to clarify any issues please email us at info@ngi.org.uk

IS THE EVENT SUITABLE FOR CHILDREN?

Yes, however, an adult must accompany children and young people between the ages of 5 and 16.

Children under the age of 5 are strictly not admitted.

WHEN CAN I ENTER THE MONUMENT?

Your ticket is valid for the entry time you have chosen; please ensure you arrive promptly.

WHAT IF I ARRIVE LATE FOR MY SLOT?

Please do allow plenty of time for travel to ensure you arrive to the event on time.

There are a number of car parks close to Grey’s Monument although these can be busy.  The Monument is well served by public transport and is located next to Monument Metro and a five-minute walk from Eldon Square Bus Station.

If, due to unforeseen circumstances, you arrive late for your entry slot we will endeavour to allow you entry to the event in a later slot.  However this cannot be guaranteed.

HOW LONG DOES THE EXPERIENCE LAST?

Visits take 30 minutes including the climb and descent of the Monument

CAN I USE MY CAMERA OR VIDEO EQUIPMENT?

Yes, although recording of images and filming for commercial reasons is prohibited.

WHAT PUBLIC FACILITIES ARE AVAILABLE FOR THE EVENT?

Grey’s Monument is located amongst several cafes serving hot and cold refreshments. There are public toilets including disabled toilets located in Eldon Square next to the Monument.

WHAT IF IT IS RAINING, WINDY OR COLD?

The event is designed to go ahead in all weather. We recommend that ticket-holders dress appropriately with warm clothing and suitable footwear.

In the unlikely situation that we have to cancel Grey’s Monument visits, ticket holders will be contacted via email and the mobile phone number supplied at point of booking and, announcements will be made via www.newcastlegateshead.com/city-guides/greys-monument and via Facebook and Twitter.

If you have any concerns about the weather on the night that your ticket is valid please check the website in the first instance.