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Winter Festival 2013 | Produced by NewcastleGateshead Initiative

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John Lewis Newcastle

Department Store

Eldon Square
Newcastle upon Tyne
Tyne and Wear

Tel: +44 0191 232 5000

Add John Lewis Newcastle to your Itinerary

John Lewis

John Lewis Newcastle has been an integral part of Newcastle’s high street since it was founded as Bainbridge in 1838. Situated in Intu Eldon Square shopping centre, John Lewis Newcastle offers four floors of the best in beauty, fashion, homewares and technology alongside three catering outlets, plus free standard delivery on orders over £50 and export facilities.

Typically stocking over 350,000 separate lines in its department stores, John Lewis’ superb website is consistently ranked one of the top online shopping destinations in the UK and features over 250,000 products focussed on the best fashion, beauty, home, giftware and electrical items, including online exclusives.

Visit to explore their spectacular product ranges for yourself. You can use their free Click & Collect service by placing your online order by 7pm and your product will be delivered to your chosen shop to collect after 2pm the next day. This service is now available in 193 Waitrose branches as well as all John Lewis stores. John Lewis' mobile website scooped the first prize for Best Mobile-Optimised Site at the 2013 PayPal Etail Awards.

Why not experience John Lewis’ first-class customer service, care and advice in store to see why, at the 2014 Verdict Customer Satisfaction Awards, John Lewis won awards for Best Overall Retailer, Best Online Retailer Overall, Best Retailer for Online Fulfilment, Best Homewares Retailer and Best Electricals Retailer.
Other awards for John Lewis include Best Retailer at the 2013 Which? Awards, Multichannel Retailer of the Year and and Marketing Advertising Campaign of the Year at the Oracle Retail Week Awards 2014. They also received Department Store of the Year and Best Store Design (for Exeter) at the Drapers Awards 2013.

John Lewis is proud to have been the Official Department Store Provider to the London 2012 Olympic and Paralympic Games.

John Lewis began in 1864 with the opening of their first shop in London's Oxford Street. 'Never Knowingly Undersold', their unique promise to customers that the price of any item they sell will always be as low as the lowest price in the neighbourhood, has been their slogan for over 75 years. Through the efforts of their partners serving customers with suppliers' high-quality goods, they have succeeded in building the largest department store retailer in the UK, with 41 John Lewis shops (31 department stores and 10 John Lewis at home) and a growing online business -

The John Lewis commitment to quality and value extends further to cover the extras that complete the shopping experience; expert impartial advice, confidence in the quality of products, ethical sourcing and a dedication to exceptional customer service. Unique services offered in store include the Nursery advice, shoe fitting, Gift List, gift wrap, Beauty Retreat, Personal Styling, Lingerie advice, Home Design, a bespoke upholstery service and a making-up service.

The Beauty Retreat offers treatments for nails, brows and lashes, as well as pedicures, waxing, tanning, make-up, facials and massages, a perfect way to relax and unwind, away from the hustle and bustle.

You can also treat yourself to the Personal Stylist service, where a stylist will give you expert advice in the comfort of their luxurious advisory suite. For more information or to book up please call +44 (0)191 232 5000.

The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by partners dedicated to serving customers with flair and fairness.

All 91,000 permanent staff are partners who own 41 John Lewis shops across the UK, 317 Waitrose supermarkets (, an online and catalogue business,, a production unit and a farm.

The business has annual gross sales of over £10bn. Partners share in the benefits and profits of a business that puts them first.

When their founder, John Spedan Lewis, set up the Partnership, he was careful to create a governance system, set out in a constitution, that would be both commercial - allowing John Lewis to move quickly to stay ahead in a competitive industry - and democratic - giving every partner a voice in the business they co-own. His combination of commercial acumen and corporate conscience, so ahead of its time, is what makes John Lewis what it is today.

In 2014 John Lewis celebrates its 150th anniversary and to mark the occasion they have collaborated with long-standing suppliers to create some unique and exclusive commemorative products which are also available to purchase on the website.

If you'd like to read more about John Lewis, the book A Very British Revolution: 150 Years of John Lewis by Jonathan Glancey is available from stores and


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“Whilst every care has been taken in the accuracy of the event listing, the publisher is not liable for any errors or omissions which may inadvertently occur and all information is subject to change.”

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When it's On

Open All Year
John Lewis Newcastle (01/01/2014 - 31/12/2014)

* Sunday browsing 10:30 - 11:00am