In addition to fulfilling statutory obligations including having applied for a certificate under the Fire Precautions Act 1971 (if applicable), and ensuring that the building and its fixtures and furnishings are maintained in sound condition, the management undertakes to observe the following Code of Conduct.
1. To ensure high standards of courtesy and cleanliness, catering and service appropriate to the type of establishment.
2. To describe fairly to all visitors and prospective visitors the amenities, facilities and services provided by the establishment, whether by advertisement, brochure, word of mouth or any other means. To allow visitors to see accommodation, if requested, before booking.
3. To make clear to visitors exactly what is included in all prices quoted for accommodation, meals and refreshments, including service charge taxes and other surcharges. Details of charges, if any, for heating or for additional service or facilities available should also be made clear.
4. To adhere to, and not to exceed, prices current at time of occupation for accommodation or other services*.
5. To advise visitors at the time of booking and subsequently of any change, if the accommodation offered is in an unconnected annex or similar, or by boarding out, and to indicate the location of such accommodation and any difference in comfort and amenities from accommodation in the main establishment.
6. To give each visitor on request, details of payment due and a receipt, if required.
7. To deal promptly and courteously with all enquiries, requests, reservations, correspondence and complaints from visitors.
8. To allow a tourist board representative reasonable access to the establishment on request, to confirm that the Code of Conduct is being observed.
*Note paragraph is intended as a protection against gazumping that is to say the sudden raising of prices of accommodation above the normal tariff (current prices), on days when due to heavy demand, accommodation in the locality is in short supply. The ‘current prices’ may be higher than those indicated due to changes after publishing.
